Sweet Sin Couture - Hand Made Fashion Footwear
Payment

Payment by Paypal accepted. Orders can only be canceled within 24 hours of my notification of order. If for some reason I am unable to fulfill your request you will also be notified within 24 hours. Sweet Sin Couture has the right to cancel an order at any time.
Buyer is required to submit payment within 48 hours of order, or the order will be canceled.

Shipping

U.S. ORDERS:

All items will be shipped via USPS Flat Rate Box - (ground delivery) and only shipped inside the continental U.S. Orders will be shipped within 3-4 business days from receipt of payment. Once the item ships you should be able to anticipate delivery within 5-10 business days. Tracking will be provided to you upon shipment via Etsy convo.
**In an instance where there is a guaranteed by date, please note this is only valid for U.S. domestic orders. In the event that the item does not arrive in time, a return will be accepted free of charge**

INTERNATIONAL ORDERS:

All items will be shipped via USPS Global. An International order is subject to a 1 week processing time frame. If your shipping cost is going to be far above the flat rate listed for international shipping, sSc can refuse shipment of the order. Once the order ships it can take up to two weeks for delivery.

Please note that custom orders will be subject to an additional processing time frame - agreed upon by myself and the customer before purchase. Production on a custom item will not begin until after payment has been received. Custom orders cannot be cancelled.
Upgrades and insurance are not automatically added to shipments. If this is something you require, please convo me before placing an order, and I will see what I can do to accommodate you. Any additional shipping charges incurred will be the responsibility of the customer.

Refunds and Exchanges

If you do not receive your item within 5-10 business days (or 2 weeks for international orders) please contact Sweet Sin Couture immediately so that we may start a trace with USPS. Depending on the outcome of the trace, a replacement will be provided free of charge.

If your order is damaged by the shipper please contact Sweet Sin Couture immediately upon it's delivery and take note of the condition of the package upon arrival. We will work with USPS on a claim on the package and try to get a replacement order to you as soon as possible. Please do not discard the item, or the packaging. We will provide further instructions upon contact.

All items will be carefully inspected before shipment to rule out the possibility of defect. However, if you receive something that you believe to be defective in some way, please contact us with very specific information regarding the nature of the defect and we will proceed accordingly from that point. In most cases a replacement will be provided. Please do not discard item. We may request that it be shipped back to us.
Return time frame on anything that is damaged/defective/wrong item is 2 weeks from USPS delivery date (meaning I must be contacted within this time frame to initiate a return process).

In the event that I've opted to take your return, you are responsible to pay return shipping. I would advise using a traceable carrier. I am not responsible if a package gets lost while you're returning it, and no refunds or replacements will be issued in this instance.
Items that you've received and just do not like, they don't fit well, or you have worn them will not be accepted for return.

Replacements only, no refunds.

ABSOLUTELY NO RETURNS ON INTERNATIONAL ORDERS.


Additional Policies and FAQs

Custom Orders may be available upon request. Please contact me with ideas/requests and I will see if I am able to assist you.

I do not to wholesale, but would be happy to consider consignment as long as it would benefit both the consignment shop and myself. Please contact me if you're interested in posting shoes for consignment, or if you have a consignment shop.

Please note that sizes cannot be held. Orders are processed on a first come first served basis, whether it be a large order, or a single pair of shoes. There may be some instances in which an order gets placed twice for a size. Please note, that in these instances the order that came through first will get the size, and the person who placed the order second will be notified that it is no longer available. Sweet Sin Couture reserves the right to cancel any order, at any time.